FAQs - Guests
Frequently asked questions from guests
- Does OpenKey work on all phones?
- Can OpenKey work for International Guests?
- Where do I go to download the OpenKey app?
- How to Access Your Mobile Key
- Can a guest change their name in the OpenKey app?
FAQs - Properties
Frequently asked questions from hotel and property staff members
- Guests with Multiple Rooms
- Uploading PMS Bookings (Arrivals) into OpenKey HOST
- How to change your hotel's images in the OpenKey app
- OpenKey Forgot Password
- OpenKey App FAQ - Hotel
OpenKey App and HOST Platform Training
OpenKey app and HOST platform training content
- How to Log into OpenKey HOST
- OpenKey App: Hotel Information
- Updating Mobile Keys in OpenKey HOST: Editing Departure Date
- Adding Additional Guests via the OpenKey App (Share Key)
- OpenKey Guest User Guide
OpenKey Hardware (BLE Modules)
Information about OpenKey BLE Modules and mobile key service
- Clear Installer Programming via Installer Pro
- OpenKey Universal BLE Module v3 Programming Guide
- OpenKey Hardware - How to Install the OpenKey V3 Programmer App
- OPENKEY UNIVERSAL v2 BLE MODULE - How to Update Firmware
OpenKey NXT-150 (locks and RFID)
Information about OpenKey NXT-150 locks and Hotel Intelligent Management System (RFID)
- Hotel Intelligence System - Check Out without Card
- OPENKEY NXT-150 - How to program locks for RFID use
- NXT 150 - Installing RFID Locks
- OPENKEY NXT-150 - Steps to install lock on door
- Hotel Intelligence System - Clear Room Info Card
Entrava (locks and RFID)
Information about Entrava locks and ImGate RMS
- ENTRAVA - Touch Setup
- ENTRAVA - Delete floor
- ENTRAVA - Staff Group Management
- ENTRAVA - Issue Building Card
- ENTRAVA - Staff Management
Error Codes
- OpenKey Error Code: Please turn on Bluetooth
- OpenKey Error Code: Verification Code Invalid or Expired
Release Notes
Release notes from updates to OpenKey HOST platform and app
- Release Notes February 3, 2022 - Mobile Apps
- Release notes November 2021
- Release Notes - February 17, 2022
- Release Notes February 3, 2022 - Platforms