Accessing Common Areas

Accessing Common Areas

If your reservation includes access to common areas such as the pool, fitness center, or additional entrances, you will see them displayed on your Active Mobile Key screen.

1. To access these areas, tap on the orange key activation button.
2. Follow the instructions on the key screen to see whether you need to hold your phone to the lock while pressing the key button within the app or simply press the button within a few feet of the lock.
3. A green checkmark will appear on the screen along with a vibration of the device indicating that the door has successfully been opened.