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Customized Welcome Text Messages

Customized Welcome Text Messages


Guests will receive a welcome text message with the link to download the mobile key app (OpenKey or one of our white label apps) in a few ways:

  • Being added to OpenKey HOST by a hotel team member
  • Being added to the PMS if the hotel’s PMS is integrated with OpenKey
    • Guests can also search the PlayStore or Apple App Store for “OpenKey” or the hotel name which has a white label to find the app.
  • The character limit for Welcome Text Messages is 180 characters, including the download link.

Customized Welcome Text Messages - Best Practices:

  • For customized welcome text messages, we recommend contracting with a third party guest messaging software such as Whistle. If a hotel opts to use a third party messaging software, OpenKey can disable our automated welcome text. 

Please be advised that the verification code and Welcome Text Messages for keys shared by guests will still come from OpenKey