FAQs - Guests

Frequently asked questions from guests

• T-Mobile Users - Message Blocking
• Error received in OpenKey app when trying to verify number.
• Can OpenKey work for International Guests?
• Can a guest change their name in the OpenKey app?
• Does OpenKey work on all phones?
• Can I set up Touch ID / Pattern Lock on my OpenKey app?
• Why do I need to accept push notifications for OpenKey?
• Sharing a key with additional guests through OpenKey
• OpenKey App FAQ - Guests
• OpenKey HOST: Requirements for WiFi / Data for Mobile Key
• How secure is my personal information with OpenKey?
• “I checked in and I never received a key”
• OpenKey: Can guests receive mobile keys through email?
• OpenKey: What happens if my phone dies?
• OpenKey: Can I request a mobile key at any time?
• OpenKey Privacy Policy
• "I downloaded the app and it says there is no key"
• Accessing Common Areas
• Where do I go to download the OpenKey app?
• I get an error when downloading my key. What should I do?
• FAQ: Do I have to use my phone number to get a mobile key?
• Can I make a phone call and use OpenKey at the same time?
• How to Access Your Mobile Key
• OpenKey: What if I lose my phone?