Help Center
Register to Customer Portal
File a support ticket
Go to Customer Portal
Sign in
FAQs - Guests
FAQs - Guests
FAQs - Properties
OpenKey App and HOST Platform Training
Troubleshooting
OpenKey Hardware (BLE Modules)
OpenKey NXT-150 (locks and RFID)
Entrava (locks and RFID)
Support - 877.800.2008
Error Codes
Troubleshooting
Contact Support
Error Codes
PMS Integration Training
Printables
Release Notes
Back to home
Help Center
FAQs - Guests
FAQs - Guests
FAQs - Properties
OpenKey App and HOST Platform Training
Troubleshooting
OpenKey Hardware (BLE Modules)
OpenKey NXT-150 (locks and RFID)
Entrava (locks and RFID)
Support - 877.800.2008
Error Codes
Troubleshooting
Contact Support
Error Codes
PMS Integration Training
Printables
Release Notes
FAQs - Guests
Frequently asked questions from guests
T-Mobile Users - Message Blocking
Error received in OpenKey app when trying to verify number.
Can OpenKey work for International Guests?
Can a guest change their name in the OpenKey app?
Does OpenKey work on all phones?
Can I set up Touch ID / Pattern Lock on my OpenKey app?
Why do I need to accept push notifications for OpenKey?
Sharing a key with additional guests through OpenKey
OpenKey App FAQ - Guests
OpenKey HOST: Requirements for WiFi / Data for Mobile Key
How secure is my personal information with OpenKey?
“I checked in and I never received a key”
OpenKey: Can guests receive mobile keys through email?
OpenKey: What happens if my phone dies?
OpenKey: Can I request a mobile key at any time?
OpenKey Privacy Policy
"I downloaded the app and it says there is no key"
Accessing Common Areas
Where do I go to download the OpenKey app?
I get an error when downloading my key. What should I do?
FAQ: Do I have to use my phone number to get a mobile key?
Can I make a phone call and use OpenKey at the same time?
How to Access Your Mobile Key
OpenKey: What if I lose my phone?