FAQs - Properties

Frequently asked questions from hotel and property staff members

• Uploading PMS Bookings (Arrivals) into OpenKey HOST
• Notification Emails in OpenKey HOST
• Guests with Multiple Rooms
• Editing Guest Name or Email Address in OpenKey
• I can't access my OpenKey HOST account. What should I do?
• How to change your hotel's images in the OpenKey app
• Sending OpenKey Pre-Arrival Email
• OpenKey App FAQ - Hotel
• OpenKey Push Notifications
• OpenKey Forgot Password
• Changing the order of hotel images in OpenKey
• Google Play Protect - permissions removed from unused apps
• deadbolt
• The HOST platform isn't loading properly after I log in. What should I do?
• OpenKey HOST: Extending mobile keys for late check-outs
• OpenKey HOST: Property Maps
• OpenKey: Can I create a key for only a few hours?
• OpenKey HOST: Automated Key Delivery and Country Codes
• Programming RXT Locks for V3 Modules
• Nearby Cities in OpenKey HOST
• Limiting the number of Shared Keys per room
• Is OpenKey CCPA Compliant?
• OpenKey HOST: Adding WiFi Information to the App
• Myths about Keyless Entry
• Exporting OpenKey Usage Reports
• Weekly Report of OpenKey Metrics
• What is the benefit of sending Pre-Arrival Emails via OpenKey HOST?
• Sorting Sessions in HOST
• OpenKey App FAQ - Hotel (3rd Party BLE)
• OpenKey HOST: Pre-Arrival Email Signature
• OpenKey: Issuing Mobile AND Plastic Key for the Same Reservation
• Visibility of Features based on Active Mobile Key
• How can I view the pre-arrival email my hotel sends through OpenKey?
• Pre-Arrival Check-in Link for OpenKey