OpenKey App: Get My Key

Once a guest has been added to OpenKey HOST (whether by manual entry or via PMS integration), they will receive a link to download the OpenKey app. After the app is downloaded for the first time, the guest will be asked to:

Allow push notifications (required in order to receive their mobile key)
Enter their phone number to request verification code
Enter the one-time, 8-character verification code

**The guest will only need to enter this code ONCE as long as they don’t delete the app from their device.

Once the app is opened and device is personalized, the guest will see the the message Creating Digital Key
The key will start download automatically
The guest will not need to enter a verification code for future stays. The key will start downloading as soon as the app is opened, as long as the hotel has added the guest

A few things to note:

Cell service or a Wi-Fi connection is required to download the key
Push notifications must be enabled
Bluetooth must be enabled