OpenKey HOST v5 Training Index

OpenKey HOST v5 Training Index

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Each bullet point redirects to a specific article.

Introduction

• User Roles Defined
• Logging into OpenKey HOST
• Updating Your Profile
• Help/Support
• Logging out of OpenKey HOST

Front Desk Courses

• Issuing Mobile & Plastic Keys for the Same Reservation
• Adding a Guest to OpenKey HOST (issue a key)
• Updating Existing Mobile Keys
• Updating Guest Information
• Key Statuses
• Troubleshooting
• Automated Key Delivery
• Skip The Desk
  • With PMS Integration
  • Without PMS Integration
• Pre-Arrival Emails via HOST
• Expiring Mobile Keys (Processing Guest Check-outs)
  • Auto-expire at normal check-out date & time
  • Manual check-out through OpenKey HOST
  • Express Check-Out through OpenKey app
  • Check-out via the hotel's PMS system
• Communications & Integrations

Management & Owner Courses

• Reporting
• Guest Feedback
• Historical Logs
• Managing Users
  • Adding New Users
  • Updating Existing Users
  • Deleting Users
• Password Resets for Team Members
• Hotel Tab
  • Information & Images (including property maps)
  • Highlights
  • Mapping
    • Hotel Rooms & Designated Areas
    • Dining Options
    • Announcements
• Notifications

OpenKey App

• Guest Experience Overview
  • User Guide: OpenKey Guest App
  • Get My Key
  • Share Key
  • Opening the Door
  • Hotel Information
  • Express Check-out
  • Search Hotels