Shared Keys - Troubleshooting

Shared Keys - Troubleshooting

Shared key issues 

A common issue with parties staying in rooms together is that multiple users will attempt to use one phone number to set up the OpenKey app across multiple devices.  

Example Scenario: 

• Guest A: Books hotel, receives text to download OpenKey, installs app, puts in Guest A’s phone number, uses the text to verify. Successfully downloads key. 
• Guest B: Receives forwarded text from Guest A to download OpenKey, installs app, puts in Guest A’s phone number, and uses the verification app that Guest A receives to open the app.  
• Either A’s, B’s, or both OpenKey apps will fail and the guests will need assistance.  

Solution

1. Both guests delete the app 
2. Guest A sets up app correctly. Use their own phone number and copy paste the verification number from the text into the app.  
3. Guest A uses the Share Key functionality to add Guest B to the room (inputting Guest B’s phone number) & give them a key. 
4. Guest B sets up the app using their own phone number and will receive a key for the door